Service Availability & Support Policy
Baseline expectations for uptime, maintenance, support, and recovery when no negotiated SLA applies.
Effective October 14, 2026Availability
We aim to operate StaffRooster reliably, but do not promise uninterrupted or error-free service. Unless a signed order includes a service-level agreement, no guaranteed uptime, response time, recovery objective, or service credit applies.
Maintenance and dependencies
We may perform planned or emergency maintenance and may limit features to address security, legal, capacity, or provider issues. Platform, internet, authorized integration, customer configuration, and force-majeure failures may affect availability.
Support
Use Contact for support. We target an initial response within two business days for ordinary requests and prioritize credible security, data-loss, or widespread-availability reports. A response target is not a resolution guarantee.
Continuity
Customers should maintain appropriate copies of critical source records, manual fallback procedures, and human escalation routes. StaffRooster is not an emergency dispatch, safety, or life-support system.
Questions or requests?
Use the contact page and choose the closest topic. We may verify your identity before fulfilling a privacy request.