FREQUENTLY ASKED QUESTIONS

Clear answers before you automate.

How StaffRooster works, what remains under human control, and where customer and provider responsibilities begin.

Product

What is StaffRooster?+

StaffRooster is a governed operations platform for deploying specialized AI Roosters. Each Rooster has a defined role, approved knowledge, explicit guardrails, and measurable outcomes.

Is StaffRooster just a chatbot?+

No. Chat is only one possible interface. StaffRooster manages triggers, workflows, approvals, integrations, delivery, audit history, usage, and Rooster health.

Which agents are available?+

The core roster covers lead qualification, scheduling, follow-up, support, invoice recovery, and operating reports. Additional specialists are published with waitlists before release.

Can agents work together?+

Yes. Playbooks coordinate multiple roles, pass approved context between steps, and stop at defined human checkpoints.

Does StaffRooster replace employees?+

StaffRooster is designed to remove repetitive coordination and drafting work while people retain judgment, relationships, exceptions, and accountability.

Control and safety

Can an agent act without approval?+

Only within the mode and thresholds configured by the business. Consequential or out-of-policy work is held for review.

What happens when confidence is low?+

The task is escalated with its context and recommendation rather than being executed silently.

How do you prevent outdated approvals?+

Changing an agent policy invalidates prior validation. The agent must pass a new human-approved test before launch readiness is restored.

Is there an emergency stop?+

Yes. Authorized administrators can pause workspace execution. The action is recorded and must be deliberately reversed.

Can I see why an action happened?+

StaffRooster records relevant inputs, draft output, confidence, risk, reviewer decisions, delivery state, and timestamps where the workflow supports them.

Setup and integrations

How long does setup take?+

A focused workflow can be configured quickly, but deployment depends on knowledge preparation, integration authorization, testing, and human approval.

What systems can StaffRooster connect to?+

The platform is designed for email, calendars, CRM, support, inbound forms, payments, and other approved business systems. Availability depends on configured integrations.

Do I paste API keys into the dashboard?+

No. Credentials belong in encrypted runtime configuration or the provider’s authorization flow. StaffRooster surfaces connection status without exposing secret values.

Can we import our own knowledge?+

Yes. Onboarding records the approved knowledge sources and instructions for each workflow. Sensitive or unverified material should not be added.

What happens if an integration fails?+

The task is marked failed, delivery is not assumed, and repeated failures can become operator incidents requiring acknowledgement and resolution.

Billing and payments

How is StaffRooster priced?+

Plans combine a monthly platform subscription with included capabilities. Optional agents, onboarding, usage, and enterprise services may be priced separately and are disclosed before purchase.

How do client payments work?+

A customer business connects its own Stripe account and accepts direct charges. That business remains merchant of record and controls its prices, service, refunds, and disputes.

What payment fee does StaffRooster charge?+

Starter is 0.50% capped at $10 per successful payment; Growth is 0.25% capped at $7.50; Scale has no StaffRooster transaction fee.

Are Stripe fees included?+

No. Stripe processing fees are separate and paid by the connected business according to its Stripe agreement.

How are refunds and disputes handled?+

The connected business manages them through Stripe. StaffRooster’s ledger reflects webhook-reported refund and dispute states; the application-fee reversal policy is disclosed before live enablement.

Data, security, and support

Is customer data separated?+

Yes. Protected APIs scope records to the active workspace and enforce server-side role checks.

Can we export or delete data?+

StaffRooster provides governed data export and deletion request workflows. Destructive completion requires an authorized human review.

Does StaffRooster claim security certification?+

No certification is implied unless explicitly documented. The Security page describes current safeguards and shared responsibilities.

Does StaffRooster train public models on our data?+

StaffRooster’s handling is governed by its published privacy terms, configured providers, and customer agreements. Consult the DPA and subprocessors page for contractual scope.

How do we get support?+

Use the support area inside StaffRooster for account-specific help or the public contact form for product, partnership, privacy, or access questions.

Still deciding whether StaffRooster fits?

Tell us the workflow, volume, systems, and approval requirements. We’ll respond with a focused recommendation.

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